ayna88's Privacy Policy

This privacy policy ("Policy") applies to all users of the ayna88 platform's services. By accessing or registering on the ayna88 platform, you are considered to have accepted the terms of this Policy. We respect your privacy and are committed to protecting your personal information. This Policy explains what types of information ayna88 collects, how that information is used, our policy on sharing information with third parties, and what your rights and choices are.

ayna88 is a safe and trusted online entertainment platform for users in Bangladesh. We keep your data secure using the latest SSL encryption technology. Please read this Policy carefully, and contact our support team if you have any questions.

We collect the following types of information in order to provide services on the ayna88 platform:

1.1 Information You Provide Directly

When you register or contact us, we collect:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport details for identity verification (as part of the KYC process)
• Financial transaction details — information related to bKash, Nagad, or Rocket accounts

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser name and version
• Cookie and session data
• Time spent on the platform and browsing patterns
• Game play history and betting activity

1.3 Information Received from Third Parties

In some cases, we may collect limited information from third-party verification service providers for the purposes of identity verification, fraud prevention, and managing responsible gaming activities.

ayna88 uses collected information for the following legitimate purposes:

• Account management: To create, maintain, and secure your account.
• Transaction processing: To complete financial transactions related to deposits and withdrawals.
• Customer support: To respond to your questions, complaints, or requests and to provide 24/7 support.
• Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Age verification: To ensure services are provided only to those aged 21 or older.
• Responsible gaming: To monitor your gaming habits and identify and prevent problematic behavior.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve platform performance and user experience.
• Sending notifications: To send you messages about promotional offers and updates, with your consent.

The ayna88 website uses cookies, web beacons, and similar tracking technologies. Cookies are small text files stored on your device that help the website remember your preferences.

3.1 Essential Cookies

These cookies are essential for the core functions of the platform. They are used to maintain login sessions, perform security checks, and enable page navigation. Disabling these cookies may cause the platform to not function properly.

3.2 Performance and Analytics Cookies

These cookies help us understand how users are using the platform. Through these we improve the quality of our services. They do not contain any personally identifiable information.

3.3 Functional Cookies

These cookies are used to remember your language and other preferences, making your experience more convenient.

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

ayna88 does not sell, rent, or commercially provide your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted third-party service providers, such as payment processing services (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. Only the necessary information is shared with these partners, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If we are required to disclose information under law, court order, or regulatory requirement, we are obligated to comply. This includes cooperation with anti-money laundering (AML) and counter-financing of terrorism (CFT) investigations.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify users appropriately before any such change.

4.4 With Your Consent

For any sharing of information beyond the cases described above, we will obtain your explicit consent.

ayna88 follows the highest industry standards to protect your information. Our security measures include:

• SSL/TLS encryption: All data transmission is secured with 256-bit SSL encryption.
• Password hashing: Your password is stored using an industry-standard hashing algorithm — never stored in plain text.
• Two-factor authentication (2FA): An additional layer of security for account access.
• Firewall and security monitoring: 24/7 system monitoring and automated threat detection.
• Regular security audits: Periodic security assessments conducted by third-party experts.
• Access controls: Only authorized personnel may access user information, and only on a strict need-to-know basis.
• Data backup: Regular encrypted backups stored on secure servers.

While we take the highest security precautions, we acknowledge that no internet-based system is completely secure. We therefore ask you to use a strong password and keep your account information confidential.

ayna88 retains your information only for as long as necessary. In determining the retention period, we consider the following:

• All information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be kept for a specified period due to legal obligations, audits, or dispute resolution needs.
• Financial transaction records are retained in accordance with applicable legal requirements.
• For marketing communications, if you withdraw your consent, that information will be deleted in a timely manner.

At the end of the defined retention period, personal information is securely deleted or irreversibly anonymized.

As a user of the ayna88 platform, you have the following rights regarding your own information:

7.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. This can be done through your account settings or via the support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

7.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be limited.

7.5 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. Contact our support team to exercise this right.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days.

ayna88 strictly does not provide services to those under 21 years of age. Our registration process includes an age verification step. We do not knowingly collect any information from minors.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you have information about this, please notify us at [email protected].

In some cases, your information may be transferred to and processed on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Appropriate contractual safeguards are in place for data transfers.
• All data is transferred in encrypted form.
• Third-party service providers are contractually bound to uphold our privacy standards.

ayna88 reserves the right to revise this privacy policy at any time. If any significant changes are made to the Policy, we will:

• Display a clear notice on the website.
• Send a notice to your registered email address.
• Update the "Last updated" date at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the revised Policy. We therefore recommend reviewing this page regularly.

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us through the channels listed below:

We strive to respond to all privacy-related requests with the utmost care. Requests will be processed after your identity has been verified.